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New products are covered by a 24 months warranty since purchase date unless otherwise indicated, Customers with a VAT number who buy a product for professional use may in some cases get a shorter warranty period (12 months).
For second hand products the warranty will be discussed with the Customer. The warranty covers materials and/or manufacturing defects, doesn’t cover potential damages caused by negligence, alterations or improper use of the product.
OpenAudio only uses official service centers of the marketed brands for servicing the products. Substituted or repaired products will be covered by warranty for 90 days since repair or substitution unless there’s a longer residual of the original warranty period.
Return for repair
For returning a product to repair it is necessary to call our offices at +39 0731696796 Mo – Fr 8,30 – 17,30 or send an e-mail to firstname.lastname@example.org asking for authorization to return the product.
The goods returned must be intact in each part including accessories and packaging. The shipping must be via the express courier company indicated when asking for authorization to return the goods.